Sunday, July 17, 2022
HomeFundraisingMeet our Buyer Success Crew: the faces behind the fundraising magic!

Meet our Buyer Success Crew: the faces behind the fundraising magic!

Our superb Buyer Success Crew are at all times available to assist your charity obtain your fundraising targets! Whether or not it’s brainstorming concepts for fundraising occasions, serving to you arrange a donation web page, or understanding your charity’s donor information, they’re with you each step of the best way. They pleasure themselves on serving to charities elevate the funds they should proceed their life-changing work.

Our Buyer Success Crew are at all times completely happy to assist. Maintain studying to be taught somewhat extra about them and the way they might help you obtain your targets!


My title is Lauren and I’m the Buyer Success Supervisor, Crew Lead at JustGiving!

I’m enormous lover of canine (there are extra canine than folks in my home at present!) and all issues 90’s pop music. Enjoyable truth about me – earlier than I decide on whether or not or to not learn a e book, I at all times learn the final web page. If the final web page is nice then I’ll learn the entire e book!

I’ve been Buyer Success Crew for slightly below 3 years. I work with small and medium charities and assist them to get essentially the most out of their JustGiving account. I work with the superb JustGiving Buyer Success Crew on attaining our workforce purpose of supporting charities with all points of their Digital Fundraising.

I really like working within the Buyer Success Crew as the whole lot we do is to assist our charities on platform elevate extra. It’s a actually nice feeling understanding that our workforce helps so many superb organisations to boost extra funds to assist the unbelievable work they do. I particularly love talking to charities about their JustGiving studies and sharing simple ideas that may assist charities benefit from their JustGiving information.”

Whenever you work at a charity, your time is treasured. Our reporting is designed to be quick and easy, so you may spend much less time on admin, and extra on what’s actually essential – altering extra lives. Our buyer assist workforce might help you arrange personalised, easy-to-understand studies with simply the information you want. Study extra about reporting.


I’m Jordyn, and I’ve been a Buyer Success Supervisor with JustGiving for 1 12 months. I’ve acquired a cat named Bramble and after I’m not enjoying along with her, I’m normally enjoying the Sims or doing yoga!

On a typical day, I’m video chatting with charities, offering them with one-on-one assist, answering their questions and planning enjoyable and academic webinars.

My favorite a part of my job is brainstorming fundraising concepts with charities – I wish to make sure that everybody raises as a lot as potential on our latest product, Giving Checkout!

Our easy-to-implement Giving Checkout donation type is confirmed to be 4.7x more practical in
getting your supporters to provide to your trigger. The shape might be tailor-made to suit your charity’s branding – that includes your emblem and model colors. The very best half? There aren’t any platform charges or prices. 100% of each donation goes in the direction of serving to your charity do good. Guide a demo at present.


My title’s Phoebe and I’m a Buyer Success Supervisor right here at JustGiving. Outdoors of labor I can normally be present in my allotment, having a swim within the sea or doing a little type of arts and crafts. A enjoyable truth about me is that my home appears somewhat like a jungle, with over 50 houseplants to frequently are likely to!

I’ve labored in two roles within the Buyer Success Crew for a complete of two and a bit years. I assist small and medium sized charities get essentially the most out of the JustGiving instruments obtainable to them by chatting with them, sharing assets or internet hosting webinars. I usually work intently with hospices and non secular organisations, and likewise spend a whole lot of time serving to charities obtain their occasion fundraising targets by adopting greatest apply ideas.

I really like that I get to work with a wide range of organisations each day, studying extra about their unbelievable causes and enjoying only a small half in serving to them elevate extra to attain their mission. I really like speaking all issues occasions, from a charity’s stewardship of fundraisers to measuring their occasion success, whether or not or not it’s for a charity’s personal occasion or an enormous multi-charity occasion just like the TCS London Marathon.”


“My title is Pav and I’m one of many Buyer Success Managers within the Success Crew. I really like watching horror motion pictures and thrillers, though I spend more often than not with my face behind a blanket! I additionally love non-fiction books, highway journeys, forests and all issues meals.

I joined in January this 12 months however JustGiving already appears like residence! I spend my time working with charities to plan their occasions and fundraising campaigns, as nicely guaranteeing they get all one of the best ideas and tips to maximise their fundraising potential. I work intently with social providers and psychological well being and disaster charities; it’s extremely rewarding to offer steerage and assets, understanding it’s serving to causes comparable to suicide prevention, psychological well being consciousness, youngster bereavement and armed forces assist.  

I actually love speaking to smaller charities and remodeling the best way they elevate funds on-line, comparable to utilizing QR codes and having the Giving Checkout button on their web site. Regardless of the dimension of the charity we’re at all times prepared to assist them in anyway we will. Marketing campaign pages are an unbelievable solution to create a neighborhood and maintain a monitor of fundraising, so I really like strolling charities by this course of, giving greatest apply ideas, after which seeing them go on to have profitable campaigns.”

Marketing campaign pages are an effective way to carry your supporter’s along with one central hub for your entire donors and fundraisers. You possibly can create them for a particular occasion, undertaking or emergency attraction. Create your individual at present.


“My title is Oli and I’m a buyer success supervisor right here at JustGiving. I’ve an excellent cute canine known as Nala and am going to be a father for the primary time in September. I take pleasure in enjoying squash and soccer after I can, however my love of cake and candy treats out does this train tenfold!

I’ve been working at JustGiving for six months now and work with each small and medium sized charities to get essentially the most out of their JustGiving account, in addition to engaged on Giving Checkout. My day usually appears like taking a lot of calls with our fantastic charities in addition to creating video content material, webinars and rather more!

I really like working with charities and speaking to them about any product that may make their lives simpler, like Giving Checkout – it’s free, with free reporting and means charities get to maintain 100% of the donation made by it, what isn’t there to like about that!”

Want some assist?

Our Buyer Success Crew are at all times completely happy to help and assist your charity get essentially the most out of JustGiving. Get in contact at present.



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